coolilooli

1. Introduction

coolilooli ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We may collect information about you in various ways:

Personal Information

Name and contact information (email address, phone number)
Booking and appointment details
Payment information (processed securely through third-party providers)
Communications you send to us

Automatically Collected Information

Device information (browser type, operating system)
IP address and location data
Usage data and browsing patterns
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process bookings and appointments
Send confirmations, reminders, and service-related communications
Respond to your inquiries and provide customer support
Send marketing communications (with your consent)
Analyze usage patterns to improve user experience
Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: Third-party vendors who assist in operating our services (payment processors, email providers, calendar integrations)
Legal Requirements: When required by law, regulation, or legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure authentication mechanisms
Regular security assessments
Access controls and monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

You have the right to:

Access and receive a copy of your personal data
Correct inaccurate or incomplete information
Request deletion of your personal data
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Data portability (receive your data in a structured format)

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These may include:

Essential Cookies: Required for basic site functionality
Analytics Cookies: Help us understand how visitors interact with our site
Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. UAE Compliance

We are committed to complying with applicable UAE data protection laws and regulations, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021). We process personal data lawfully, fairly, and transparently, collecting only what is necessary for specified purposes.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

coolilooli